Cassie started at the Carlsbad Inn Beach Resort in February 2009 after moving to Carlsbad, CA from Tucson, AZ. She attended the University of Arizona and the Art Institute of Tucson studying Fashion Retail and Merchandising but she moved out of state in hopes to expand her opportunity in the hospitality industry. Her first 2 years at Carlsbad Inn were spent enhancing the guest’s vacation at the Front Desk with her upbeat personality and there are many, many comment cards that show the guest’s appreciation.
Now Cassie is working as the Weddings and Events Coordinator, a newly created position, where she continues to share her natural ease, excitement and is always there with a smile. With her attention, the Wedding Program at Carlsbad Inn has thrived and grown beyond expectations. She also continues to assist at the Front Desk and has proven to be irreplaceable with all the ‘hats’ she wears and her contagious smile.
“I have always wanted a job where the main duty was to be nice to people, and I have found it!” Cassie says and she knows as someone who is trying to help them find their dream venue, the most important thing you can do is listen. “The last thing you want to be is pushy. Their first impression is the most important. This is why I find it extremely important to respond to their emails and/or phone calls promptly. Making their day a dream come true really makes me happy, which is why I love my job.”
Not only do guests appreciate and notice her great work, other employees continually catch her going the extra mile for guests. She was named Employee of the Month twice the first year and a half she has worked at Carlsbad Inn and it was no surprise when she was named Employee of the Quarter. Cassie is a true asset for Carlsbad Inn and the Grand Pacific Resorts family with her great attitude of always putting our guests first.
We are so thankful to have Cassie as part of the Carlsbad Inn Beach Resort family!