Today I received word from TripAdvisor, the world’s largest travel website which allows travelers to review travel establishments, that Carlsbad Inn received their Certificate of Excellence. The certificate honors hospitality excellence by acknowledging businesses that rank above 4.5 out of 5 in their ratings. Approximately only 10 percent of resort/hotel listings receive the award.
Carlsbad Inn Beach Resort ranks in the top 3 of hotels in Carlsbad, CA and holds a 4.5 rating from over 510 reviews. We are proud to be recognized for our consistent high scores on TripAdvisor. We are blessed with a great location, right in the heart of a wonderful community, and only steps to the beach. We have a seasoned team that strives to provide the kind of positive guest experience that creates lasting vacation memories. The Certificate of Excellence from Trip Advisor rewards the entire team and legitimizes their efforts.
It is rewarding to me personally, to read the accounts of how a visit to our resort has impacted individual travelers. Vacations are such a significant part of life. I don’t know anyone that ever gets enough vacation, it’s important that we make the most the little bit we have. We are pleased to play that important role in our guests’ lives.
We always appreciate our past guests that take the time to share their experiences on Trip Advisor. It has become such an important tool in our industry. The feedback received gives us an opportunity to learn something valuable from each review. Whether we have outperformed, or fallen short of a guest’s expectations, if we take it seriously and challenge ourselves, we can continually improve upon the service we deliver and tailor our efforts to better serve our customer base. We get the chance to work harder and smarter to keep them coming back, and the fact that their experiences are shared so openly, serves as a great medium to expose what we have to offer to so many new potential customers as well.
To read guests experiences at Carlsbad Inn visit TripAdvisor.